What are the procedures for cancelling my order(s)?
If you wish to cancel your order after the payment has been done, you should contact us immediately. However, if your orders has been processed, it cannot be cancelled.
How long does it take for my refund to be processed?
Your refund will be processed within 7 working days. After that no refunds are available. All items can be returned in its original condition, unused and unopened.
How do I return the product(s)?
If you wish to return an item, please mail us at [email protected] with the reason and we will contact you via email to request you to deliver us the products. Please send the item back to us in its original packaging. All items must be returned in their original condition and courier the item to us using POSLAJU at your own cost to our address. You shall ensure to pack them correctly so that they are not lost or damaged in transit. The risk in the products will remain your responsibility. Products returned to us shall be subject to inspection (and if necessary remedial work) before any credit or refund for the returned products is issued or given. We will then contact you on yourbank account details for the refund of the money which usually will take 7 working days from the date we receive your bank account details. Please refer to Refund & Return Policy.